klb99 Privacy Policy

1. Introduction

1.1 klb99 ("we," "us," or "our") is committed to protecting the privacy and personal data of all users of the klb99 online gaming platform ("Platform"). This Privacy Policy describes how klb99 collects, uses, stores, shares, and protects personal data in connection with your use of the Platform.

1.2 This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.

1.3 For the purposes of this policy, "personal data" means any information from which you can be identified, directly or indirectly, including your name, contact details, financial information, device identifiers, and gaming activity records.

1.4 klb99 acts as the personal information controller in respect of the data it collects from Platform users. Where klb99 engages third-party service providers to process data on its behalf, those providers act as personal information processors under klb99's instructions.

2. Personal Data We Collect

klb99 collects the following categories of personal data from Platform users:

2.1 Registration and Identity Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (for age verification — you must be 21 or older);
• Philippine mobile number and email address;
• Username and encrypted password;
• Residential address in the Philippines.

2.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Selfie or facial image submitted for liveness verification;
• Proof of address documents where required.

2.3 Financial and Transaction Data

• GCash or Maya account details used for deposits and withdrawals;
• Philippine bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other Philippine banks);
• Debit card details (card number is masked; full card data is not stored by klb99);
• Transaction history including deposit amounts, withdrawal requests, and bonus credits.

2.4 Gaming Activity Data

• Game session records including games played, wagers placed, and outcomes;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

2.5 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Cookie identifiers and session tokens;
• Platform access logs and timestamps.

2.6 Communications Data

• Records of your communications with klb99 customer support via live chat or email;
• Feedback, complaints, and dispute records.

2.7 klb99 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. klb99 does not collect information about your race, religion, political affiliation, or health status unless directly relevant to a responsible gaming assessment.

3. How We Collect Your Data

klb99 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, session tracking, and server logs when you access and use the Platform;
• From third-party verification providers — identity verification and fraud detection services that assist klb99 in confirming your identity and complying with anti-money laundering (AML) obligations;
• From payment processors — transaction confirmation data from GCash, Maya, and Philippine banking partners to verify deposits and process withdrawals;
• From regulatory authorities — where required by law, klb99 may receive data from PAGCOR or other Philippine government agencies in connection with licensing and compliance obligations.

4. How We Use Your Personal Data

klb99 uses the personal data it collects for the following purposes:

4.1 klb99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

4.2 Where klb99 uses your data for direct marketing purposes, you may opt out at any time by contacting our support team or using the unsubscribe mechanism in any marketing communication.

5. Legal Basis for Processing

klb99 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our obligations under the klb99 Terms & Conditions, including account management, payment processing, and game delivery;
• Legal obligation — processing required to comply with Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and NPC data protection obligations;
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving our services, where these interests are not overridden by your rights;
• Consent — processing for direct marketing and optional personalisation features, where you have given explicit consent that you may withdraw at any time.

6. Data Sharing and Disclosure

6.1 klb99 does not sell, rent, or trade your personal data to any third party for their own marketing purposes.

6.2 klb99 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Identity verification providers — to perform KYC checks and age verification as required by Philippine gaming regulations;
• Payment processors — GCash, Maya, and Philippine banking partners, to facilitate deposits and withdrawals;
• IT and cloud service providers — hosting, database, and security service providers who process data on klb99's behalf under strict data processing agreements;
• Fraud prevention and AML service providers — to detect and prevent fraudulent activity and money laundering;
• Regulatory and law enforcement authorities — PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where required by law or court order;
• Professional advisers — lawyers, auditors, and accountants where necessary for legal or compliance purposes.

6.3 All third-party service providers engaged by klb99 are contractually required to process personal data only in accordance with klb99's instructions and to implement appropriate security measures.

6.4 In the event of a merger, acquisition, or sale of klb99's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

7. Cookies and Tracking Technologies

7.1 klb99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the Platform.

7.2 klb99 uses the following types of cookies:

• Strictly necessary cookies — essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics cookies — help klb99 understand how players use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies — used to deliver relevant promotional content to klb99 members, subject to your consent.

7.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

8. Data Retention

8.1 klb99 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations.

8.2 In accordance with Philippine anti-money laundering regulations, transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the transaction or account closure, whichever is later.

8.3 Gaming activity records are retained for a minimum of three (3) years for responsible gaming monitoring and dispute resolution purposes.

8.4 Communications with customer support are retained for two (2) years from the date of the last interaction.

8.5 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with klb99's data disposal procedures.

9. Data Security

9.1 klb99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the klb99 Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of the Platform;
• Multi-factor authentication for administrative access to data systems;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, klb99 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine Data Privacy Act.

9.3 While klb99 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your klb99 login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by klb99:

• Right to be informed — you have the right to know what personal data klb99 holds about you and how it is being used;
• Right of access — you may request a copy of the personal data klb99 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to klb99's legal retention obligations;
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability — you may request a copy of your personal data in a structured, commonly used format;
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

10.1 To exercise any of these rights, please contact klb99's Data Protection Officer using the contact details in Section 14. klb99 will respond to all verified requests within fifteen (15) business days.

10.2 klb99 may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.

11. Children's and Minors' Privacy

11.1 The klb99 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming law. klb99 does not knowingly collect personal data from individuals under the age of 21.

11.2 If klb99 discovers that it has inadvertently collected personal data from a person under 21, it will immediately suspend the associated account, delete the data, and report the incident as required by applicable regulations.

11.3 If you are a parent or guardian and believe that a minor has registered on the klb99 Platform, please contact our support team immediately so that we can take appropriate action.

12. Third-Party Links

12.1 The klb99 Platform may contain links to third-party websites or services for informational purposes. klb99 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12.2 The inclusion of a link to a third-party website does not constitute an endorsement by klb99 of that website or its content.

13. Updates to This Privacy Policy

13.1 klb99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. The updated policy will be posted on the Platform with a revised effective date.

13.2 Where changes are material, klb99 will notify registered members via email or in-platform notification prior to the changes taking effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how klb99 protects your personal data.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact klb99's Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the klb99 Platform
• Response Time: Within 15 business days for data privacy requests

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by klb99.